Delivery Information

We aim to dispatch your order from hearthsideform.com within 1-2 working days. Please note that during peak periods, such as holidays or special promotions, dispatch times may be slightly longer. Once your order has been dispatched, you will receive a confirmation email with tracking details where available.

Shipping Destinations & Costs

hearthsideform.com delivers to various locations. Shipping costs and delivery times depend on your destination and the size of your order. Below is an overview of standard delivery options:

  • UK Mainland:
    Orders over £50: Free Standard Delivery (3-5 working days)
    Orders under £50: £4.95 Standard Delivery (3-5 working days)
    Express Delivery: £7.95 (1-2 working days, if ordered before noon)
  • European Union:
    Standard Delivery: £12.95 (5-10 working days)
    Tracked Delivery: £16.95 (3-7 working days)
  • United States & Canada:
    Standard Delivery: £18.95 (7-14 working days)
    Tracked Delivery: £24.95 (5-10 working days)
  • Rest of the World:
    Standard Delivery: £22.95 (10-20 working days)
    Tracked Delivery: £30.95 (7-14 working days)

Note: Customs duties and import taxes may apply for non-UK orders. These charges are the responsibility of the recipient.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number and a link to monitor your parcel’s progress. You can also access tracking information by logging into your hearthsideform.com account.

International Customs

Please be aware that international deliveries may be subject to customs checks and import duties. These are set by the destination country and are not included in the item or shipping price. hearthsideform.com cannot predict or cover these charges, and delays may occur due to customs processing.

Delivery Issues

If your order hasn’t arrived within the expected timeframe, please check the tracking information first. If there’s no update or your parcel appears lost, contact our customer support via the website contact form. We’ll assist in investigating with the courier.

Damaged or Incorrect Items

In the rare case that your order arrives damaged or incorrect, please contact us within 7 days of delivery. We’ll arrange for a replacement or refund as quickly as possible. Photos of any damage may be requested to assist with the claim.

Returns & Refunds

If you wish to return an item, you may do so within 30 days of receipt. Items must be unused, in original packaging, and accompanied by proof of purchase. Once we receive and inspect the returned item, we’ll process your refund within 5-7 working days.

For more details, please visit the Returns section on https://www.hearthsideform.com.

Changes to Delivery Address

Unfortunately, we cannot amend delivery addresses once an order has been dispatched. Please ensure your shipping details are correct at checkout.

Order Processing

Please note that delivery estimates begin once your order is processed. Processing time is typically 1-2 working days, excluding weekends and public holidays.

We partner with reliable couriers to ensure your order arrives safely. However, we cannot be held responsible for delays caused by third-party carriers or unforeseen circumstances such as extreme weather or transport strikes.

Thank you for shopping with hearthsideform.com. We appreciate your patience and trust in us to deliver your order promptly and securely.

For any further questions, please reach out through the online contact form at https://www.hearthsideform.com.